Refund & Cancellation Policy

  • This cancellation is broadly explained below:-
    (i) Refund requests before appointment date on which it has to be availed. Below are guidelines for cancellation:

    1. Any Cancellation request should be submitted by an email to atleast 2hrs before the appointment
    2. The clinic shall not be responsible in case communication is not received by the customer due to incomplete address[1]  given by the individual
    3. In case of refund[2], 3% processing charges will be lieved on price which is to be refunded
    4. The stated amount due for refund shall be processed within 7 business days from the date of the cancellation, subject to all terms and conditions. Refund will be made through NEFT irrespective of mode payment by patient.
    5. The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and ZEEVA healthcare cannot be held liable for the delay