This cancellation is broadly explained below:-
(i) Refund requests before appointment date on which it has to be availed. Below are guidelines for cancellation:
- Any Cancellation request should be submitted by an email to firstname.lastname@example.org atleast 2hrs before the appointment
- The clinic shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual
- In case of refund, 3% processing charges will be lieved on price which is to be refunded
- The stated amount due for refund shall be processed within 7 business days from the date of the cancellation, subject to all terms and conditions. Refund will be made through NEFT irrespective of mode payment by patient.
- The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and ZEEVA healthcare cannot be held liable for the delay